Question 1

I need help. What should I do?

Accepted Answer

Please contact our team at 833-713-0828. We will schedule for you a free consultation.

Question 2

How does the admission process work?

Accepted Answer

Once you have decided to join GIA, you will meet with our Admissions Team. During the admission and intake process, we will ask you some demographic, mental health, and medical questions. This will help us understand who you are and learn about your unique needs and goals. The questions can be completed in person, over a telehealth video conference, or over the phone – whichever you prefer.

Question 3

What paperwork do I need for admission? What should I expect at the time of admission?

Accepted Answer

The only paperwork you will need is one form of ID (a driver’s license, a passport, etc.), and the information of your insurance card, if applicable. Our major goal is to get to know you and become your partners in your mental wellness journey. The more information you would like to share, the better we can get to know you. So, you are welcome to bring any pertinent medical documents from past or present providers that you would like to share with us. However, this is not required.

Question 4

Can my family members, friends, or an advocate accompany me to admission/treatment?

Accepted Answer

Yes! We encourage everyone to bring whomever they feel comfortable with to their admission and treatment visits, at any stage of their journey.

Question 5

Do I need an appointment for admission? Do you accept walk in appointments?

Accepted Answer

Yes, we do accept walk-in appointments. However, we strongly recommend that you call us to schedule a free consultation. This will help avoid any extended wait times.

Question 6

What payment forms do you accept?

Accepted Answer

We accept cash, credit cards and personal checks.

Question 7

Do you accept insurance?

Accepted Answer

Currently, we are only accepting Out-of-Network benefits. Please contact our team at 833-713-0828 for further information. We also offer internal payment plans and financing options (see below). Please note that we do not take Medicaid/Medicare at this time.

Question 8

What if I don’t have insurance?

Accepted Answer

At GIA, we are pleased to offer our clients an internal payment plan for up to 3 months at no cost, with a credit card on file. We also offer our clients financing options through a trusted third party vendor.

Question 9

Do you offer packages or deferred payments?

Accepted Answer

Yes, we offer several concierge packages. At GIA, concierge means that you will have our undivided, unrushed attention, and we will work with you to create a highly personalized treatment program. Our packages include comprehensive assessments and recommendations that are tailored to your individual needs and goals. During the free consultation, we will take the time to sit down with you, explain our programs and concierge packages in detail, and answer any questions you may have.

Question 10

On average, how long do programs last at GIA?

Accepted Answer

This all depends upon your unique needs and goals for your individual wellness journey. Some clients may want to join GIA for a few weeks to one month, others may want to keep coming back for a year. Based on comprehensive assessments, we will recommend what we believe to be an optimal program length for you. We will work with you to tailor the program to accommodate your schedule and preferences.

Question 11

Do I need to come in every day?

Accepted Answer

This all depends upon your individual needs and goals. During the first week, we often ask clients to come in every day. After that, we typically ask clients to come in once or twice per week. We will work with you to accommodate your schedule and find the most convenient times for you.

Question 12

Do you offer any education or support for families of patients?

Accepted Answer

Yes! We offer mental health education for families and friends as well as family and relationship therapy sessions when they are clinically appropriate.

Question 13

Do you have Spanish language services?

Accepted Answer

Yes, we do! Several members of our team, including our clinical director and our TMS director speak Spanish.

Question 14

Do you offer residential programs?

Accepted Answer

At this time we do not offer residential programs. However, we are always happy to share a list of nearby centers who offer a residential level of care. We will also coordinate with any center you wish should you want to pursue treatment at GIA following a residential program.

Question 15

If I live out of state, can you help with accommodation and/or arranging flights to and from Miami?

Accepted Answer

Yes! Our Concierge Clinical Coordinator will help with fulfilling all of your needs.

Question 16

Can I start the diagnostics program and treatment at GIA and then continue elsewhere, or see other doctors?

Accepted Answer

Yes. At GIA, we can provide the diagnostic component only, which includes a psychological evaluation, medical/neurological evaluation and bloodwork as well as a psychiatric evaluation. If you have started your treatment program at GIA and need to continue elsewhere, we are happy to work with you to identify new providers and/or work with your next provider to help you get the care you need and deserve.

Question 17

My family member and/or loved one needs help. How can we connect them to GIA?

Accepted Answer

Please contact our team at 833-713-0828. We will to schedule a free consultation as soon as possible.

Question 18

Do you do home visits, or remote telehealth visits?

Accepted Answer

While we do not provide home visits at this time, we do offer most of our services via telehealth.

FAQ